Cisco Unified Customer Voice Portal (CVP)
Cisco Unified Customer Voice Portal (CVP) refers to an interactive voice response (IVR) platform that automates customer interactions through voice and touch tone inputs. This skill involves designing call flows, configuring voice prompts,...
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Call Control Extensible Markup Language (CCXML) is a specialized programming language used for controlling telephony and communication systems. It provides a set of standardized commands and responses that can be used to manage calls, conferences, and other features of a telephony system. CCXML is often used in conjunction with VoiceXML, which is used to create interactive voice response (IVR) systems. A strong understanding of CCXML is important for developers working in the telecommunications industry.
Cisco Unified Contact Center Enterprise refers to a comprehensive solution designed to manage customer interactions across various communication channels, including voice, email, chat, and social media. This skill encompasses the configuration, deployment, and administration of contact center systems that facilitate efficient customer service and support operations. Knowledge of Cisco Unified Contact Center Enterprise is used to optimize call routing, enhance agent productivity, and improve overall customer experience by leveraging advanced analytics and reporting tools.
TR-069 is a protocol used in communication between customer-premises equipment (CPE) and an auto-configuration server (ACS). It allows for remote management and monitoring of CPE devices, such as routers and modems, by service providers. TR-069 simplifies the process of setting up and maintaining CPE devices, while also providing increased security and functionality.
Virtual Queue Management is a skill that involves optimizing customer experience and reducing wait times by effectively managing online queues. It involves prioritizing and organizing customers based on their needs and available resources. Virtual Queue Management requires a combination of technical and customer service skills to create a seamless online experience for customers.
VoiceXML refers to a markup language designed for creating voice user interfaces that enable interaction with automated systems through speech. This skill encompasses the development of applications that facilitate voice recognition and speech synthesis, allowing users to engage with services via telephone or other voice-enabled devices. Knowledge of VoiceXML is used to design and implement interactive voice response systems, enabling efficient communication and data retrieval in various industries such as customer service and information access.
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Skills Hierarchy and Tags
Related Skills
Browse the most common related skills to this skill, based on the last 5 months of job postings data.
How does Lightcast define a skill?Call Control Extensible Markup Language (CCXML) is a specialized programming language used for controlling telephony and communication systems. It provides a set of standardized commands and responses that can be used to manage calls, conferences, and other features of a telephony system. CCXML is often used in conjunction with VoiceXML, which is used to create interactive voice response (IVR) systems. A strong understanding of CCXML is important for developers working in the telecommunications industry.
Cisco Unified Contact Center Enterprise refers to a comprehensive solution designed to manage customer interactions across various communication channels, including voice, email, chat, and social media. This skill encompasses the configuration, deployment, and administration of contact center systems that facilitate efficient customer service and support operations. Knowledge of Cisco Unified Contact Center Enterprise is used to optimize call routing, enhance agent productivity, and improve overall customer experience by leveraging advanced analytics and reporting tools.
TR-069 is a protocol used in communication between customer-premises equipment (CPE) and an auto-configuration server (ACS). It allows for remote management and monitoring of CPE devices, such as routers and modems, by service providers. TR-069 simplifies the process of setting up and maintaining CPE devices, while also providing increased security and functionality.
Virtual Queue Management is a skill that involves optimizing customer experience and reducing wait times by effectively managing online queues. It involves prioritizing and organizing customers based on their needs and available resources. Virtual Queue Management requires a combination of technical and customer service skills to create a seamless online experience for customers.
VoiceXML refers to a markup language designed for creating voice user interfaces that enable interaction with automated systems through speech. This skill encompasses the development of applications that facilitate voice recognition and speech synthesis, allowing users to engage with services via telephone or other voice-enabled devices. Knowledge of VoiceXML is used to design and implement interactive voice response systems, enabling efficient communication and data retrieval in various industries such as customer service and information access.
Lightcast Skills Taxonomy
Looking for a specific skill? Search our library. Explore 35,000+ skills that we've collected from hundreds of millions of job postings, resumes, and online profiles.
The Lightcast Skills Taxonomy delivers clarity by allowing everyone to speak the same language. Use our APIs to articulate your skills needs, and leave the details to us: our dedicated team of taxonomists and engineers cleans, checks, and updates each entry so that you always have the most accurate and up-to-date picture of the labor market.
Are you a nonprofit pursuing a public good? Lightcast Skills APIs are freely available to you because we believe in using data for good and creating a labor market that works for everyone. Through the shared language of skills, we can enable a world where every worker and every job can find their best fits as efficiently and easily as possible.
Browse Skill Categories
Lightcast Skills Resources
The Lightcast Skills Taxonomy
Stop Predicting the Future. Start Preparing for It.
How Many Jobs Does a Data Center Create? Construction vs. Permanent Jobs
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This skill is part of the Lightcast Skills Taxonomy, a library of over 35,000 job related skills. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.