Account Development refers to the practice of maintaining and expanding business relationships with existing or prospective clients through planned account management activities. It involves understanding account needs, coordinating follow up actions, and identifying opportunities to strengthen engagement and support long term business objectives. In work settings, this skill is applied to manage account progress, align services or offerings with client requirements, and support retention and growth within an established customer base.

New Business Development refers to the process of identifying and creating new market opportunities to drive growth and expansion for an organization. This skill involves analyzing market trends, understanding customer needs, and developing strategic partnerships to enhance business reach. Knowledge of New Business Development is used to formulate strategies that align with organizational goals, enabling the identification of potential clients and the establishment of long-term relationships.

Phone Sales refers to the ability to communicate with prospective or existing customers by telephone to explain products or services, assess needs, and support purchasing decisions. It includes initiating or receiving calls, presenting information clearly, handling objections, and guiding conversations toward a transaction or next step. The skill is used in customer outreach, lead follow up, account management, and order processing where direct verbal interaction is required.

Sales prospecting is the process of identifying potential customers or clients who are likely to buy a company's products or services. It involves researching, identifying, and contacting potential leads through various channels such as email, social media, or phone. This is a critical skill for sales professionals and requires a strategic approach, strong communication skills, and the ability to build relationships with potential customers. Effective prospecting can help a company generate new business, increase revenue, and expand its customer base.

A Value-Added Reseller is a company or individual that provides added value to a product or service before selling it to a customer. This can include technical support, customization, installation, or integration with other products. Being a successful value-added reseller requires specialized skills such as sales and marketing, technical expertise, and relationship management.