Customer Pledge
At the heart of all that Lightcast does is our mission to bless the customer. This means that we are committed to giving you the support and advice you need to use our tools and data to really benefit your organisation. Below are our seven pledges to our customers, which will ensure that we achieve our aim of blessing your organisation. We will use these pledges to hold ourselves accountable, and we would also encourage you to hold us accountable to them too.
Ongoing Support
From day one, we aim to establish regular communication with our customers in order to make sure they are comfortable using our tools and data. You will therefore be assigned a dedicated account manager, who will be in contact at least once a quarter to discuss any issues you are having that we can help you overcome
Dedicated Training
Once you sign up, we will arrange a date for training in how to use the tool you have invested in. This training is delivered by one of our Customer Service representatives, ordinarily your Account Manager. Please note that you can call on us for training at any point and at no cost.
Knowledge Base
All our customers get access to Lightcast Knowledge Base – an online resource enabling users to find out answers to questions quickly and easily. From a simple “Getting Started” tutorial, to those dealing with more complex functionality, Knowledge Base is a glossary of useful advice and tips to help you to get more from our data.
Free Webinars
We are committed to running webinars which help our customers to get better use out of our tools, and which propose ways of using our tools to find solutions for problems organisations in your sector are facing. These are free to join, and we will endeavour to keep you updated of any relevant webinars that are due to take place.
Best Practice
We like to share our customers' success stories, as this is often the best way of inspiring others to get even more out of our tools and data. We have published, and will continue to publish, a variety of case studies, which all our customers can access in order to find inspiration for using our tools and data in creative ways.
Advice on Solutions
We are constantly striving to improve our data solutions as well as create new ones, often off the back of customer feedback. We will keep you informed of new developments that are applicable to your sector, as well as seek your feedback on new concepts and ideas that we are testing.