Unique Skill ID: ES9D789639C2386E1EFA

Net Promoter Score

Net Promoter or Net Promoter Score (NPS) is the percentage of customers rating their likelihood to recommend a company, a product, or a service to a friend or colleague as 9 or 10 ("Promoters") minus the percentage rating this at 6 or below ("Detractors") on a scale from 0 to 10. Respondents who provide a score of 7 or 8 are referred to as "Passives" and do indeed enter into the overall percentage calculation. The result of the calculation is expressed without the percentage sign.

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This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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Net Promoter Score Job Postings Data

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