Unique Skill ID: BGS1C517ABF56C47E7BE

Call Center Technology

Call center technology refers to the tools and systems used by call centers to handle customer interactions, such as phone calls, emails and chats. It includes software for managing customer data, call routing, and call recording, as well as hardware such as headsets and phones. Mastering call center technology is a specialized skill that requires knowledge of various technical platforms and the ability to analyze data to optimize performance and customer satisfaction.

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This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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