Unique Skill ID: BGSA720E33A12FF07972

Outbound Calls

Outbound calls are phone calls made by a representative to potential or existing customers. It is a specialized skill that requires effective communication, active listening, convincing tone, and adaptability. Outbound calls are used in sales, customer service, market research, and other areas of business, and require careful planning, organization, and follow-up to be successful. Skilled outbound callers can increase sales, improve customer satisfaction, and build strong relationships with customers.

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This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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Call Center Experience
Customer Service
Inbound Calls
Inbound Sales
Inside Sales
Insurance Sales
Internet Services
Listening Skills
On-Time Performance
Telemarketing

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