Unique Skill ID: BGSB805E8E694CF5F05B

Inbound Calls

Inbound calls refer to the incoming calls to a business, often from potential or existing customers. Handling inbound calls requires specialized skills such as good communication, active listening, problem-solving, patience, and empathy. Effective handling of inbound calls is crucial for maintaining customer satisfaction, building customer loyalty, and driving business growth.

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This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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Call Center Experience
Customer Service
Customer Service Training
Inbound Sales
Internet Services
Listening Skills
On-Time Performance
Outbound Calls
Phone Support

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