Cisco Customer Voice Portal (CVP)
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Cisco Customer Voice Portal (CVP) refers to a platform for designing and managing automated voice interactions in customer service environments. It is used to route calls, present recorded prompts, collect caller input, and connect voice se...
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Browse the most common related skills to this skill, based on the last 5 months of job postings data.
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Cisco Certified Internetwork Expert (CCIE) Voice refers to advanced expertise in planning, deploying, and maintaining enterprise voice communication systems. The skill is applied to configure call routing, manage voice network performance, and resolve service issues in business environments. It supports the delivery of reliable and secure voice communication services across organizational networks.
Cisco Contact Center refers to a suite of software and services used to manage customer interactions across voice, chat, and other service channels. It is applied in customer service operations to route contacts, support agent workflows, and track interaction performance. The skill includes configuring, maintaining, and troubleshooting contact center components to help organizations handle communications efficiently.
Cisco Unified Contact Center Enterprise refers to a comprehensive solution designed to manage customer interactions across various communication channels, including voice, email, chat, and social media. This skill encompasses the configuration, deployment, and administration of contact center systems that facilitate efficient customer service and support operations. Knowledge of Cisco Unified Contact Center Enterprise is used to optimize call routing, enhance agent productivity, and improve overall customer experience by leveraging advanced analytics and reporting tools.
Cisco Unified IP Interactive Voice Response refers to the skill of configuring and managing automated telephone systems that guide callers through menu options using spoken prompts or keypad input. It is applied in customer service and communications environments to route calls, provide self service options, and capture information efficiently. The skill supports call flow setup, menu design, and routine maintenance of interactive voice systems within a contact center.
T.38 refers to a protocol for transmitting fax documents over Internet Protocol networks, enabling the reliable delivery of fax communications in a digital format. This skill encompasses the understanding of how to implement and configure T.38 in VoIP systems to ensure effective fax transmission while minimizing errors and maintaining document integrity. Knowledge of T.38 is used to facilitate seamless integration of fax services within voice networks, allowing for efficient communication in business environments that require fax capabilities.
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About
Cisco Customer Voice Portal (CVP) refers to a platform for designing and managing automated voice interactions in customer service environments. It is used to route calls, present recorded prompts, collect caller input, and connect voice se...
Related Skills
Browse the most common related skills to this skill, based on the last 5 months of job postings data.
How does Lightcast design a skill?Cisco Certified Internetwork Expert (CCIE) Voice refers to advanced expertise in planning, deploying, and maintaining enterprise voice communication systems. The skill is applied to configure call routing, manage voice network performance, and resolve service issues in business environments. It supports the delivery of reliable and secure voice communication services across organizational networks.
Cisco Contact Center refers to a suite of software and services used to manage customer interactions across voice, chat, and other service channels. It is applied in customer service operations to route contacts, support agent workflows, and track interaction performance. The skill includes configuring, maintaining, and troubleshooting contact center components to help organizations handle communications efficiently.
Cisco Unified Contact Center Enterprise refers to a comprehensive solution designed to manage customer interactions across various communication channels, including voice, email, chat, and social media. This skill encompasses the configuration, deployment, and administration of contact center systems that facilitate efficient customer service and support operations. Knowledge of Cisco Unified Contact Center Enterprise is used to optimize call routing, enhance agent productivity, and improve overall customer experience by leveraging advanced analytics and reporting tools.
Cisco Unified IP Interactive Voice Response refers to the skill of configuring and managing automated telephone systems that guide callers through menu options using spoken prompts or keypad input. It is applied in customer service and communications environments to route calls, provide self service options, and capture information efficiently. The skill supports call flow setup, menu design, and routine maintenance of interactive voice systems within a contact center.
T.38 refers to a protocol for transmitting fax documents over Internet Protocol networks, enabling the reliable delivery of fax communications in a digital format. This skill encompasses the understanding of how to implement and configure T.38 in VoIP systems to ensure effective fax transmission while minimizing errors and maintaining document integrity. Knowledge of T.38 is used to facilitate seamless integration of fax services within voice networks, allowing for efficient communication in business environments that require fax capabilities.
Lightcast Skills Taxonomy
Looking for a specific skill? Search our library. Explore 35,000+ skills that we've collected from hundreds of millions of job postings, resumes, and online profiles.
The Lightcast Skills Taxonomy delivers clarity by allowing everyone to speak the same language. Use our APIs to articulate your skills needs, and leave the details to us: our dedicated team of taxonomists and engineers cleans, checks, and updates each entry so that you always have the most accurate and up-to-date picture of the labor market.
Are you a nonprofit pursuing a public good? Lightcast Skills APIs are freely available to you because we believe in using data for good and creating a labor market that works for everyone. Through the shared language of skills, we can enable a world where every worker and every job can find their best fits as efficiently and easily as possible.
Browse Skill Categories
Lightcast Skills Resources
Building AI Takes More Than AI Skills
Expanded Alumni Data for a Changing Higher Education Landscape
Tracking the Agentic AI Explosion in Jobs
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This skill is part of the Lightcast Skills Taxonomy, a library of over 35,000 job related skills. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.