Customer Success or Customer Success Management is a business method attempting to increase the likelihood of the customer reaching their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals through mutually beneficial outcomes. An effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of Customer Success is to make the customer as successful as possible, which in turn, improves customer lifetime value (CLTV) for the company.Read more on Wikipedia
Have feedback on this skill? Let us know.