Unique Skill ID: KS1204D6W8RNHP56DYKP

Automatic Call Distributor

Automatic call distributor (ACD) is a software system that routes incoming calls to the most appropriate agent or department within an organization. ACD systems are commonly used in call centers and customer service departments to improve call handling efficiency and reduce wait times for customers. Implementation of ACD requires specialized technical expertise to configure and maintain the system.

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