Unique Skill ID: KS121BS6QFLZVY39PMHD

Call Center Experience

Call center experience refers to the skill set and knowledge gained from working in a customer service role where one's primary responsibility is to communicate with customers via telephone, email, or chat. This specialized skill involves handling customer inquiries, complaints, and resolving issues in a timely and efficient manner, while maintaining a friendly and professional demeanor. Call center experience also includes familiarity with call center software and technologies, as well as understanding of customer service metrics and targets.

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This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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