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Certified Call Center Manager (CCCM) is a certification program designed for professionals working in call center management. The certification is offered by the Call Center Industry Advisory Council (CIAC). The program aims to enhance the skills and knowledge of call center managers on topics such as performance management, customer service, technology, operations, and workforce planning. The certification is recognized globally and is an important endorsement for professionals seeking to advance their careers in call center management.

Certified Call Center Manager

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