CTQ Trees (Critical-To-Quality Trees)
A CTQ Tree is a visual tool used to identify the critical-to-quality characteristics of a process or product. It is a specialized skill used in Six Sigma methodology and can aid in identifying and prioritizing improvement opportunities. The tree begins with a business goal and is continually broken down into subcategories until specific metrics or characteristics that drive customer satisfaction are identified. By focusing on these critical factors, organizations can improve quality and customer satisfaction.
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