Unique Skill ID: KS127RR61H1X4CYBBZF5

Telephone Skills

Telephone skills refer to the ability to communicate effectively over the phone, including making and receiving calls, taking messages, handling difficult conversations, and projecting a professional image. These skills are important for many industries and job roles, including customer service, sales, and administration. Good telephone skills involve clear communication, active listening, empathy, and the ability to handle a range of situations with confidence and tact.

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This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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