Unique Skill ID: KS128025W6PMPF5MTVW6

Predictive Dialer

A predictive dialer is an automated system that dials a list of phone numbers and connects them to a live operator. It utilizes algorithms to predict the availability of the agents, and automatically dials the next number in queue when an agent becomes available. This technology improves the efficiency of call centers and telemarketing operations by reducing downtime and increasing call volume. Being proficient in using predictive dialers requires specialized skills such as knowledge of call center operations, experience in handling customer complaints, and data management skills.

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