Speech Analytics
About
Speech Analytics refers to the technology and processes used to analyze spoken language in audio recordings, typically from customer interactions. This skill involves the extraction of insights from conversations by identifying patterns, se...
Related Skills
Browse the most common related skills to this skill, based on the last 5 months of job postings data.
How does Lightcast define a skill?
Applied Analytics is the practice of using data analysis techniques to generate insights for decision-making. It involves collecting, processing, and interpreting data to identify trends, patterns, and relationships. This skill is used to support strategic planning, operational improvements, and problem-solving across business or organizational contexts.
Contact Center Operations encompass the management and execution of customer service functions through various communication channels. It includes handling inbound and outbound calls, responding to inquiries, resolving issues, and maintaining customer relationships to enhance service quality.
Predictive modeling is the process of using statistical algorithms and machine learning techniques to analyze data and make predictions about future outcomes. It requires a specialized set of skills, including data analysis, statistical modeling, and programming. The goal of predictive modeling is to use data to identify patterns and trends that can be used to make more accurate predictions and informed decisions. It is commonly used in fields such as finance, healthcare, marketing, and engineering.
Propensity Modeling refers to the practice of estimating the likelihood that an individual, account, or entity will take a specific action. It is used to analyze historical data and identify patterns that support prediction of outcomes such as response, conversion, churn, or purchase behavior. In work settings, this skill is applied to target decisions, prioritize outreach, and improve planning and resource allocation based on predicted tendencies.
Workforce Optimization refers to the strategic approach of maximizing employee productivity and efficiency within an organization. This skill involves analyzing workforce data, scheduling, and resource allocation to ensure that the right number of employees with the appropriate skills are available at the right times. Knowledge of Workforce Optimization is used to improve operational performance, reduce costs, and enhance employee satisfaction by aligning workforce capabilities with organizational goals.
Lightcast Skills Taxonomy
Looking for a specific skill? Search our library. Explore 35,000+ skills that we've collected from hundreds of millions of job postings, resumes, and online profiles.
The Lightcast Skills Taxonomy delivers clarity by allowing everyone to speak the same language. Use our APIs to articulate your skills needs, and leave the details to us: our dedicated team of taxonomists and engineers cleans, checks, and updates each entry so that you always have the most accurate and up-to-date picture of the labor market.
Are you a nonprofit pursuing a public good? Lightcast Skills APIs are freely available to you because we believe in using data for good and creating a labor market that works for everyone. Through the shared language of skills, we can enable a world where every worker and every job can find their best fits as efficiently and easily as possible.
Browse Skill Categories
Lightcast Skills Resources
Degree Requirements are Dropping—But They’re Still Higher for AI Jobs
He Tried College Three Times. Then He Found a Career With No Ceiling.
The Rise of Fractional Leadership
About
Speech Analytics refers to the technology and processes used to analyze spoken language in audio recordings, typically from customer interactions. This skill involves the extraction of insights from conversations by identifying patterns, se...
Related Skills
Browse the most common related skills to this skill, based on the last 5 months of job postings data.
How does Lightcast define a skill?Applied Analytics is the practice of using data analysis techniques to generate insights for decision-making. It involves collecting, processing, and interpreting data to identify trends, patterns, and relationships. This skill is used to support strategic planning, operational improvements, and problem-solving across business or organizational contexts.
Contact Center Operations encompass the management and execution of customer service functions through various communication channels. It includes handling inbound and outbound calls, responding to inquiries, resolving issues, and maintaining customer relationships to enhance service quality.
Predictive modeling is the process of using statistical algorithms and machine learning techniques to analyze data and make predictions about future outcomes. It requires a specialized set of skills, including data analysis, statistical modeling, and programming. The goal of predictive modeling is to use data to identify patterns and trends that can be used to make more accurate predictions and informed decisions. It is commonly used in fields such as finance, healthcare, marketing, and engineering.
Propensity Modeling refers to the practice of estimating the likelihood that an individual, account, or entity will take a specific action. It is used to analyze historical data and identify patterns that support prediction of outcomes such as response, conversion, churn, or purchase behavior. In work settings, this skill is applied to target decisions, prioritize outreach, and improve planning and resource allocation based on predicted tendencies.
Workforce Optimization refers to the strategic approach of maximizing employee productivity and efficiency within an organization. This skill involves analyzing workforce data, scheduling, and resource allocation to ensure that the right number of employees with the appropriate skills are available at the right times. Knowledge of Workforce Optimization is used to improve operational performance, reduce costs, and enhance employee satisfaction by aligning workforce capabilities with organizational goals.
Lightcast Skills Taxonomy
Looking for a specific skill? Search our library. Explore 35,000+ skills that we've collected from hundreds of millions of job postings, resumes, and online profiles.
The Lightcast Skills Taxonomy delivers clarity by allowing everyone to speak the same language. Use our APIs to articulate your skills needs, and leave the details to us: our dedicated team of taxonomists and engineers cleans, checks, and updates each entry so that you always have the most accurate and up-to-date picture of the labor market.
Are you a nonprofit pursuing a public good? Lightcast Skills APIs are freely available to you because we believe in using data for good and creating a labor market that works for everyone. Through the shared language of skills, we can enable a world where every worker and every job can find their best fits as efficiently and easily as possible.
Browse Skill Categories
Lightcast Skills Resources
Degree Requirements are Dropping—But They’re Still Higher for AI Jobs
He Tried College Three Times. Then He Found a Career With No Ceiling.
The Rise of Fractional Leadership
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This skill is part of the Lightcast Skills Taxonomy, a library of over 35,000 job related skills. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.