Unique Skill ID: KSLMBT3GTA28854FPL6O

Call Flow

Call flow refers to the sequence of actions that occur during a phone call or communication with a customer. It involves designing, mapping and analyzing the interaction between a customer and a call center representative/agent to ensure efficient and effective communication. It involves taking into consideration the needs of the customer, the goals of the company, and the resources available to create a smooth and satisfactory experience for all parties involved. It is a specialized skill that involves understanding the nuances of customer service, communication and technology.

This Skill is part of Lightcast Open Skills, a library of over 32,000 skills used by schools, communities, and businesses that has become the standard language.
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