Call Center Manager
About
A Call Center Manager manages staff and operations at a telephone call center. Monitors quality and efficiency of staff handling incoming calls for orders and services or for customer service, or staff making outgoing marketing, survey or sales calls. Oversees telephone and computer systems at a call center; may manage the budget for a center.
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About
A Call Center Manager manages staff and operations at a telephone call center. Monitors quality and efficiency of staff handling incoming calls for orders and services or for customer service, or staff making outgoing marketing, survey or sales calls. Oversees telephone and computer systems at a call center; may manage the budget for a center.
Related Occupations
Browse the most common related occupations, based on the last 5 months of job postings data.
How does Lightcast design an occupation?Get API Access
This occupation is part of the Lightcast Occupation Taxonomy, a library of over 1,800 job occupation categories. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.