Lightcast Occupations Taxonomy
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Call Center Representative
Occupation
About
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Career Area
Customer and Client Support
Occupation Group
Customer Service Representatives
Occupation
Customer Service Representative
Specialized Occupation
Call Center Representative
Unique Occupation ID
15111011
Version
7.15.0
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(How does Lightcast define an occupation?)Browse the most common related occupations, based on the last 5 months of job postings data
Lightcast Occupation Taxonomy
The Lightcast Occupation Taxonomy (LOT) is an advanced framework developed to classify and
organize occupations with high precision and relevance to real-world labor market data. With
over 1,800 specialized occupations in its library, it is designed to address the evolving
nature of job roles captured from postings and professional profiles.
As we move up in the hierarchy, subsections are exclusive to their associated category. In other words, each specialized occupation is unique to its occupation, each occupation is unique to its occupation group, and each occupation group is unique to its career area. This prevents duplicate or overlapping data when analyzing more than one occupation.
As we move up in the hierarchy, subsections are exclusive to their associated category. In other words, each specialized occupation is unique to its occupation, each occupation is unique to its occupation group, and each occupation group is unique to its career area. This prevents duplicate or overlapping data when analyzing more than one occupation.
Browse Occupation Categories
This occupation is part of the Lightcast Occupations Taxonomy, a library of over 1,800 job occupation categories. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.