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Lightcast Occupations Taxonomy

Customer Service Representative (General)

About

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

Career AreaCustomer and Client Support
Occupation GroupCustomer Service Representatives
OccupationCustomer Service Representative
Specialized OccupationCustomer Service Representative (General)
Version7.20.0

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This occupation is part of the Lightcast Occupation Taxonomy, a library of over 1,800 job occupation categories. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.

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