Lightcast Occupations Taxonomy
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Help Desk Technician / Analyst
Occupation
About
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Career Area
Information Technology and Computer Science
Occupation Group
Network and Systems Support
Occupation
Computer Support Specialist
Specialized Occupation
Help Desk Technician / Analyst
Unique Occupation ID
23161012
Version
7.4.0
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Lightcast Occupation Taxonomy
The Lightcast Occupation Taxonomy (LOT) is an advanced framework developed to classify and organize occupations with high precision and relevance to real-world labor market data. With over 1,800 specialized occupations in its library, it is designed to address the evolving nature of job roles captured from postings and professional profiles.
As we move up in the hierarchy, subsections are exclusive to their associated category. In other words, each specialized occupation is unique to its occupation, each occupation is unique to its occupation group, and each occupation group is unique to its career area. This prevents duplicate or overlapping data when analyzing more than one occupation.
The LOT uses a proprietary classification system of four different levels: career areas, occupation groups, occupations, and specialized occupations.
As we move up in the hierarchy, subsections are exclusive to their associated category. In other words, each specialized occupation is unique to its occupation, each occupation is unique to its occupation group, and each occupation group is unique to its career area. This prevents duplicate or overlapping data when analyzing more than one occupation.
The LOT uses a proprietary classification system of four different levels: career areas, occupation groups, occupations, and specialized occupations.
Browse Occupation Categories
This occupation is part of the Lightcast Occupations Taxonomy, a library of over 1,800 job occupation categories. It is the standard used by higher education institutions, public sector organizations and Fortune 500 companies around the globe.