Lightcast is the world's leading authority on job skills, workforce talent, and labor market dynamics, providing expertise that empowers businesses, education providers, and governments to find the skills and talent they need and enables workers to unlock new career opportunities. 

Lightcast

 - Labor Market Insights

We connect people with jobs by providing businesses, communities, and education institutions with the best labor market data possible. Our data-driven insight enables better, faster decisions.

How We Help

Lightcast software, consulting, and APIs are all powered by over 18 billion data points, refined and categorized by human experts, delivering clarity to everyone we serve.

Data & APIs

Conducting research is simple with Lightcast SaaS products — explore interactive maps and graphs, share them with your team, and execute extensive data processes in just a few clicks.

Software

Our team of economists and data scientists apply Lightcast’s advanced labor market information to any question — uncovering measurable strategies with a clear roadmap for growth.

Professional Services

If you're looking for the world's most trusted labor market data, analytics platforms, and expert guidance to help you tackle critical decisions, you've come to the right place. Lightcast is the pioneer and market leader in global labor analytics.

Why Lightcast

Find industry-leading insights, expert content, our media center, and tools and tips from Lightcast.

Resources

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

Help Desk Technician / Analyst

Roles with 2 year specialized degree requirement or a mix of sub-BA and BA requirements

Help Desk Technician / Analyst

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